Reviews for Backyard Botanist

Hi guys, just love the product and your service. I've been to Bunnings for two years in a row now trying to get these copper anti snail strips and they never have them, so well done :) They're non chemical, they don't harm the little snails and they look cool too :) Everyone asks about them when they see them and seem surprised they exist, so there you are, you have something the behemoth doesn't have. I'm going to get some for my son too. Many thanks.

Very happy with my Haws watering can. The Rowley Ripple is the perfect size for watering my hanging baskets. High quality and excellent service. Impressed with the range of products. Fast postage. Highly recommend this store.

I was ringing around Australia trying to find a Du Buoi 202L Grafting Knife and got hold of Jami. She had the knife! I let her know I needed it before the weekend and it was already Tuesday afternoon. Not a problem she said, put your order through in the next 30 minutes and I'll get it into the post this afternoon. She was a good ad her word and it arrived the following day in Adelaide. Express post worked like a dream and Jami's service was amazing. Thank you so much! The white sapote grafting went well.

Without exception, every product from all their ranges, has been exactly what I required and of the highest quality.

10/10 service! So happy. Highly recommend!

Very prompt service. Great product at sensible prices. Excellent.

Incredibly kind, helpful and friendly owner. Great stock and lovely service. I am so grateful to have found a great place to get plant/gardening supplies. Thank you 🤩

Really great product and such considerate customer service

I couldn’t ask for better service. I had an issue but Jami was wonderful and honestly restored some of my faith in the online shopping experience. It’s an easy five stars for that and I look forward to shopping from the Backyard Botanist in the future.

⭐⭐⭐⭐⭐ Highly Recommended!

We’ve now placed our second order with Backyard Botanical, and once again they’ve absolutely nailed it.

The order was dispatched promptly, arrived exceptionally well packaged, and the quality of the products is outstanding. We purchased a selection of Burgon & Ball propagation tools, and you can immediately tell they’re built to last. Solid, well-made, and exactly what you’d expect from a premium brand.

It’s always a pleasure dealing with businesses that genuinely care about their customers, and Backyard Botanical has certainly earned our recommendation.

From all of us at Nuthin but Natives, thank you for the excellent service. We look forward to ordering from you again in the future. 🌿

Super friendly owner and great customer service. My new favourite local for anything garden related

Incredible array of garden products. Jami is so lovely and very customer focused. Her products are fantastic and well priced

Super quick delivery. Quality products, I was so surprised to see Australian made products like plant pots. Could not be happier with them, great small business.

My family in England send me a voucher every Christmas to buy something from your shop. Love it. Im now buying a Christmas present for my daughter. A bit early i know.

Thoughtfully curated small business, with lovely customer service and attention - exactly the kind of small businesses we should support in our community. Thank you!

Great product. Great price.

Jami at Backyard Botanist was absolutely wonderful to deal with. She was incredibly knowledgeable and so helpful with advice regarding my QLD bottle tree.

Any issue that came up, Jami was responsive, attentive, and genuinely happy to help. When my grow light wouldn’t turn on after installation, she immediately organised a replacement without hesitation.

Such amazing customer service and a pleasure to deal with from start to finish. I couldn’t recommend Backyard Botanist enough.

Great product (long handled bulb planter) and delivered promptly. Staff lovely and polite and willing to assist.

I’ll let you know at the show next year.

I bought the moisture meter to help me with water my new plants. I am a new plant owner and my worst worried is to kill my lovely plants for overwatering or not enough. The item is really easy to use and works as described.
I highly recommend Backyard Botanist, the service provided was great and my delivery arrived in great conditions.

This is a most reliable company who I have now purchased from a number of times. I have been in person and online and the service and quality of the goods is excellent. Highly recommend these folks for gifts that are well priced and always turn up quickly.

had such a great experience with Backyard Botanist. They were incredibly kind and helpful, and the service was also very fast. We were actually in an emergency and needed to buy something urgently on the same day, even though they were already closed, they stayed extra until we got there to help us out!

Honestly such amazing customer service. We’re very grateful and would highly recommend!!

Clean, simple online shopping experience

Very well packaged

Genuine, no fuss service from Jami when it came to a warranty claim for a Haws watering rose which was replaced in a timely fashion.

Very helpful and knowledgeable staff. Great range of quality products.

Gorgeous shop, with incredibly helpful and knowledgeable staff. Made my day!

I would personally like to thank Jami for their fantastic service and communication regarding a warranty issue. I purchased a Haws watering can and unfortunately after a year and a half, it was faulty with a leak. As soon as i notified Backyard Botanist, Jami was onto it and was extremely diligent to assist with claiming a warranty on my item, and they have organized a replacement for me. Thank you once again Jami, for such a pleasurable shopping experience.

The 5 star rating is well deserved, not only was the shopping experience seamless but the communication and support was dang near instant. A++!!

Great advice given

Absolutely fantastic service and communication. Gave up on so many other stores that had such cluttered and convoluted pages and came upon Backyard Botanists. Easy to follow, rapid response, and service. Can't compliment you people enough. I'm not a gardening type myself, but have spread your gospel over here.

Thoroughly professional service. Unlike so many of the dreadful business websites today, the Backyard Botanist's was clear, easy to understand and navigate, as was the comprehensive options for online payment. Packing and delivery was excellent as is the product I purchased. An outstanding model of conducting an online business! Thank you.