FAQs //

Do you have a store or offer pick up?

We are predominantly an online store, but our Abbotsford warehouse and showroom is open Monday-Thursday, 10am-4pm. We know these hours are limited and won't work for everyone, so please just reach out if you want to make an appointment to visit or collect an order outside of those times.

Hours may occasionally differ so please check Google for the most up-to-date opening hours.

How long will my shipped item take to arrive?

Shipped items will be dispatched via Australia Post. Within Australia, we usually suggest Parcel Post will take 3-5 days and Express Post 1-3 days, but this can be quicker or slower depending on whether your address is metro or regional. Orders ship in 1-2 business days, or on the rare occasion there is an issue we will always contact you within that time frame.

International shipping is currently available to New Zealand, the US and Canada with a standard ETA of 7-12 business days. You may also see an express option (4-8 days) at checkout if your total order weight is under 2kg (US/Canada) or 5kg (NZ).

Will my delivery include any paperwork?

No. We never include any paperwork other than a gift card and a business card. So if you're sending something to someone else please make sure you add a gift message if you want them to know who it's from! Your confirmation email should be considered proof of purchase, but please just let us know if you require a separate tax invoice. 

Will my order be gift wrapped?

Gift wrapping is something we've always been on the fence about. Whilst we agree it can be a really nice touch, we also hate waste and like to think our gifts speak for themselves! Expect handwritten gift cards, kraft/tissue paper where required, and boxes always packed to impress. We like to think we get the balance just right, but please feel free to reach out if you have any special requests :)

Do you still sell plants?

No, sorry! Backyard Botanist started out in 2020 delivering plants around Melbourne, but in late 2022 we pivoted to selling plant and gardening accessories only. We do still occasionally sell plants at events like the Melbourne Flower & Garden Show (if you pop by our warehouse you'll normally find quite a few things growing) but we no longer list plants for sale online.