FAQs //

Do you have a store or offer pick up?

We are an online only store. Click & Collect is available from our Abbotsford (VIC) warehouse as detailed on product pages. Just note that our warehouse does not have set opening hours so you will need to please call/text us prior to heading down so we can arrange a time. Apologies for this extra step, but we'll always do our best to be flexible and accommodating!

*In the run up to Christmas our warehouse showroom will be open Saturdays, 9am-3pm.

How long will my shipped item take to arrive?

Shipped items will be dispatched via AusPost. We usually suggest Parcel Post will take 3-5 days and Express Post 1-3 days, but this can be quicker or slower depending on whether your address is metro or regional. Orders ship in 1-2 business days, or on the rare occasion there is an issue we will always contact you within that time frame.

Will my delivery include any paperwork?

No. We never include any paperwork other than a gift card and a business card. So if you're sending something to someone else please make sure you add a gift message if you want them to know who it's from! Your confirmation email should be considered proof of purchase, but please just let us know if you require a separate tax invoice. 

Will my order be gift wrapped?

Gift wrapping is something we've always been on the fence about. Whilst we agree it can be a really nice touch, we also hate waste and like to think our gifts speak for themselves! Expect handwritten gift cards and the odd bit of kraft/tissue paper where required. We like to think we get the balance just right, but please feel free to reach out if you have any special requests :)